Privacy policy

Last updated: October 2, 2026

Earthwear Studio operates this store and website, including its information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Earthwear Studio is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described here.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card and financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to a wish list, purchase, return, exchange, or cancel, and your previous transactions.
Communications with us, including information you provide when contacting customer support or submitting a complaint.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your information.
Automatically through the Services, including information from your device and information collected through cookies and similar technologies.
From our service providers, including when they provide technology or collect or process information on our behalf.
From partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information to:

Provide, personalize, and improve the Services. This includes processing payments and orders; remembering preferences and items of interest; sending account notifications; handling purchases, returns, exchanges, and other transactions; managing accounts; arranging shipping; enabling reviews; and recommending products.
Conduct marketing and advertising. This may include sending promotional communications by email, text message, or post, and displaying advertisements on our Services or other websites, potentially based on your purchases, cart activity, or other interactions with the Services.
Maintain security and prevent fraud. This includes authenticating accounts, providing secure shopping and checkout, investigating potentially fraudulent or unlawful activity, and protecting the Services and their users. If you create an account, you are responsible for keeping your login details confidential.
Communicate with you. This includes providing customer support, responding to requests, and maintaining our relationship with you.
Comply with legal obligations. This includes responding to valid legal requests, participating in legal proceedings, and enforcing or investigating possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information for legitimate purposes described in this Privacy Policy, including:

To Shopify and service providers that perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, order management, and shipping.
To business and marketing partners that help provide marketing services or display advertising. These partners may use information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of certain sharing for personalized advertising.
To third parties when you direct us to do so or otherwise consent, such as to arrange delivery or use certain social media features.
To affiliates or other members of our business group, where applicable.
In connection with a business transaction, such as a merger or insolvency proceeding; to comply with legal obligations; to enforce our terms or policies; or to protect the Services, our rights, and the rights of others.

Our relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

To learn more about Shopify’s use of personal information and the rights you may have, visit Shopify’s Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights through Shopify’s privacy portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a site that we do not own or control, we encourage you to review that site’s privacy and security policies and its terms. We are not responsible for the privacy, security, or content of those sites.

Information you share in public or semi-public spaces, including on third-party social media platforms, may be visible to other users. Including a link does not, by itself, mean that we endorse the linked platform or its content.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children as defined under applicable law. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16, as those terms may be defined by applicable law.

Security and retention

No security measure is perfect, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit, so please do not send sensitive information through insecure channels.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, and exceptions may apply under the law:

Access: You may request access to personal information we hold about you.
Deletion: You may request that we delete personal information we hold about you.
Correction: You may request that we correct inaccurate personal information.
Data portability: In certain circumstances, you may request a copy of your personal information or ask us to transfer it to a third party.
Marketing preferences: You can unsubscribe from promotional emails using the unsubscribe link in those emails. We may still send non-promotional messages, such as account or order updates.

If you live in the United Kingdom or the European Economic Area, you may also have the right, subject to applicable exceptions and limitations, to object to or restrict certain processing of your personal information. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out before you withdrew consent.

You can exercise your rights through the options provided in the Services or by contacting us using the details below. For information about how Shopify uses personal information and rights relating to information processed by Shopify, visit Shopify’s privacy portal.

We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to a request, as permitted or required by law. Where applicable law allows it, you may appoint an authorized representative to submit a request on your behalf. We may ask for proof of that authorization and may need to verify your identity directly. We will respond within the period required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to complain to your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country where you live. Where a transfer from the European Economic Area or the United Kingdom requires a transfer mechanism, we will use an applicable recognized mechanism, such as the European Commission’s Standard Contractual Clauses or a relevant UK equivalent, unless the destination has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website, update the “Last updated” date, and provide any notice required by law.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, contact us by phone at +31 6 40807807, by email at info.earthwearstudio@gmail.com or by post at Anne Kooistrahof 25, 1106 WG Amsterdam, the Netherlands.

For the purposes of applicable data protection law, Earthwear Studio is the controller of your personal information.

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. YOUR MOBILE INFORMATION AND SMS OPT-IN DATA WILL NOT BE SHARED WITH OR SOLD TO THIRD PARTIES OR AFFILIATES FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES.

How We Protect Your Information. We maintain administrative, technical, and physical safeguards designed to protect the information collected through the Program against unauthorized access, disclosure, alteration, and destruction. Information is transmitted using secure, encrypted connections, and access to it is limited to personnel and service providers who need it to operate the Program. While no method of transmission or storage is completely secure, we take commercially reasonable measures to protect your information.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83, the California Consumer Privacy Act as amended by the California Privacy Rights Act (California Civil Code Section 1798.100 et seq.), and the General Data Protection Regulation 2016/679 (GDPR) allow users of the Program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes and, where applicable, to request access to, correction of, or deletion of their personal information.

Earthwear Studio

Anne Kooistrahof, 25, Amsterdam, 1106 WG, NL

info.earthwearstudio@gmail.com